Refund Policy

Every new Netai account begins with a 5-day full-feature trial at no cost. The trial begins on your first assistant conversation, not on registration. If you do not subscribe before the trial ends, your account automatically moves to the free tier. No payment is taken and no refund request is necessary.

You may cancel at any time from Settings → Subscription. Cancellation takes effect at the end of your current billing period; you retain full access until that date. Netai does not terminate access mid-period upon cancellation.

Netai does not provide partial refunds for unused subscription time, except where required by applicable law.

If the Netai service has not been delivered at all, you may request a full refund within 14 days of payment by contacting contact@netai.guru.

Annual subscription refunds and upgrade/downgrade prorations are handled by Paddle as Merchant of Record.

Consumed tokens are non-refundable. Unconsumed tokens follow Paddle's default refund policy. Nothing here limits any statutory refund right you have under applicable law.

If a subscription payment that generated a referral commission is subsequently refunded or charged back, the related commission is reversed. A reversed commission creates a negative balance deducted from future earnings.

If you reside in Argentina, you have a statutory right to revoke this distance contract within 10 calendar days from the date of subscription, without reason and without penalty. Cancel from Settings within 10 days of purchase to exercise this right.

Email: contact@netai.guru
Subject: Refund Request: [your registered phone number]

Include the date of purchase and reason. We respond within 5 business days. You may also contact Paddle directly at paddle.com/support as the Merchant of Record.

Email: contact@netai.guru
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